Getting started
Create an account, sign in, complete your profile, and learn where the main site areas live.
Help Centre
Help, FAQs, and site guidance
Use this page as the main support hub for Paranormal Country. The existing guidelines, privacy, terms, marketplace safety, and transparency pages still exist, but they are grouped here so members can find the right answer faster.
User Guide Topics
Profiles and privacy
Update your profile, avatar, bio, location, online status, visibility, and account lifecycle settings.
Feed posts
Post updates, add evidence media, use audiences, comment, react, share, and open images larger.
Groups
Create groups, join public spaces, request private access, post to group audiences, and manage members.
Events
Create or browse meetups, investigations, livestreams, hybrid gatherings, and RSVP options.
ScareBnB
Browse investigation-friendly venues, review listing details, save places, and make enquiries.
Marketplace
List or browse paranormal gear, review safety advice, report listings, and contact sellers carefully.
Messages
Use member chat, media messages, GIFs, stickers, voice notes, reactions, and conversation privacy controls.
Sightings and reports
Submit field reports, use map-based sightings, preserve evidence, and follow investigation ethics.
Security and account status
Understand Turnstile checks, admin MFA, temporary deactivation, permanent deletion, and suspension appeals.
FAQs
Can I hide my online status?
Yes. Open Settings and use Online status privacy to decide whether other members can see when you are online.
Are messages end-to-end encrypted?
No. Messages are private member conversations protected by account access and database permissions, but the site should not claim end-to-end encryption unless that is built later.
Why can image uploads take time?
Uploaded files may be scanned and processed for safety. The post can show a local preview quickly, but the final hosted media may take longer when scanning is busy.
How do I view an image bigger?
Click or tap a feed, marketplace, ScareBnB, event, or message image. A larger viewer opens with a close button.
What should I do if sign-in says invalid credentials?
Check the email address, reset your password, and confirm whether your email still needs verification. If the account was deactivated, signing in may reactivate it.
Who handles marketplace payments and disputes?
Marketplace listings are member-to-member. Paranormal Country hosts the listing tools but buyers and sellers agree payment, postage, returns, and refunds directly.
What is the difference between deactivation and deletion?
Temporary deactivation hides your profile while preserving your account for return. Permanent deletion starts a grace period, then removes account data permanently once completed.
How do I report unsafe content or a technical problem?
Use in-app report tools where available, or contact us with the link below. Include the page URL, screenshots if helpful, and what went wrong.
Rules, Safety, and Policies
Community Guidelines
Respect, safety, evidence integrity, AI media, groups, messages, and reports.
Marketplace Safety
Buying and selling advice, seller conduct, reports, scams, and payment caution.
Terms & Conditions
The formal rules for using Paranormal Country and its features.
Privacy Policy
How profile data, messages, media, reports, analytics, and account rights work.
Cookie Policy
Session, security, analytics, and preference cookie details.
Transparency
Moderation, reporting, and safety transparency information.
Need something else?
Contact us for account problems, privacy requests, accessibility barriers, unsafe content, marketplace concerns, partnership enquiries, or technical bugs. Include the page URL and a short description so we can trace the issue.